This document is a draft template and has not been reviewed by legal counsel. It must be reviewed by a qualified lawyer before the service goes live.
Privacy Policy
2026-09-16
1. Introduction
This Privacy Policy explains how Private Platform ("we", "us") collects, uses, and protects information in connection with the Client Portal (the "Service"). By using the Service, you agree to the practices described in this Policy.
2. Information We Collect
We collect information you provide directly, such as your Client ID, display name, and password (stored only as a secure hash), as well as information generated through your use of the Service, such as order history, support ticket messages, membership tier, wishlist selections, and technical information such as IP address and passkey credential metadata used for authentication.
3. How We Use Your Information
We use the information we collect to operate and maintain the Service, process your orders, authenticate your account (including via passkey and device-based authentication), communicate with you through support tickets, determine membership tier eligibility, and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information with administrators of the Service for account management, order fulfilment, and support purposes, and where required by law or to protect the rights, safety, or property of Private Platform or others.
5. Data Security
We apply technical safeguards such as password hashing, passkey-based (WebAuthn) authentication, and session controls to protect your account. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account remains active or as needed to provide the Service, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data as described in Section 7 below.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information. You can submit a data export or deletion request directly from the Information page of the Client Portal; such requests are reviewed and processed manually by our team.
8. Cookies and Similar Technologies
The Service uses strictly necessary cookies to maintain your authenticated session and to remember your language and currency preferences. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
The Service is intended for approved adult Clients only and is not directed to children. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "last updated" date above.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us through the Support section of the Client Portal, or at [placeholder contact email/registered business address].